Return and Exchange Policy

Any order has been accpepted at Eurekakids.com.hk, we willl not be accepted any changes cancellations, returns or refunds.

Situations of returns are not accepted

1. The goods have been purchased already or not as desired.

2. The goods are damaged by customers.

3. The goods are not well packaged, damaged or incomplete.

4. The color of the product picture will be different due to the shooting lighting environment or personal screen settings. So color difference will not be accepted for the refund reason,

5. Most of the toys in the store are wooden toys. Excessive contact with water or alcohol will cause the paint surface to peel off and mold. At the same time, it is necessary to avoid exposure to the sun. If the toy is defective due to the above behavior, return and refund will not be accepted.

Return procedure

1. Please contact Eurekakids customer service via Whatsapp within 7days (including the date of received) to request a replacement, and attach the order number, reason for the replacement and relevant photos. If the customer does not submit a replacement application within the above time period, the product will not be replaced after 7 days.

2. If Eurekakids confirmed that they are damaged or missing accessories during the production process. The same goods or accessories can be re-placed.

3. Each order can only be exchanged once.

4. If your refund is required, Eurekakids will choose the customer's current payment method as the refund method.

5. There will be no refunds for the shipping costs at the time of purchase and incurred for returns.

6. The above terms do not apply to areas outside Hong Kong. For details, please consult our customer service.

Contact Us

For returns, please contact Eurekakids customer service:

Whatsapp: 5401 6223

Email: cs@eurekakids.com.hk

Opening Hours: Monday to Friday 9am to 6pm (excluding public holidays)

In case of any disputes, Eurekakids reserves the right of final decision.