Frequently asked questions

1. Add the products you want to buy to your wishlist or shopping cart
2. Click on the shopping cart icon to view the products inside
3. On the shopping cart page, click checkout, and the system will automatically calculate all products
4. If you have a coupon to use, please enter the discount code in the "Use Coupon" section on the shopping cart page, and the system will calculate the discount for you
5. The total amount for the order will be displayed on the right; after confirming, click "Proceed to Checkout"
6. Enter your personal and shipping information; the shipping fee will be displayed on the right
7. Choose the payment method and fill in the information, then click "Place Order" to confirm
8. Please follow the instructions to complete the payment; the payment confirmation method depends on the payment method you choose.

Register as a traveler for the first time and enjoy a 10% discount on your first order

After registering, the system will automatically send you a successful registration email and welcome offer

Here are the steps to check your order status:

1. Log in to your account.
2. Click on "My Orders" or "Order History."
3. Find the order you want to inquire about.
4. Click on the order number to view the details.

The order status will be displayed on the order details page.

請聯絡Eurekakids客戶服務
Please send a WhatsApp text message to (852) 5401 6223
Call: (852) 3708 8965
Email: cs@eurekakids.com.hk
Business hours: Monday to Friday 9 AM to 6 PM (excluding public holidays)
如有任何爭議，Eurekakids將保留最終決定權。

Please read our return and exchange information carefully.

If you need to return or exchange products, please contact Eurekakids customer service:
Please WhatsApp text message (852) 5401 6223
Call: (852) 3708 8965
Email: cs@eurekakids.com.hk
Business hours: Monday to Friday from 9 AM to 6 PM (excluding public holidays)

In case of any disputes, Eurekakids reserves the right of final decision.

We accept the following payment methods: Visa, Mastercard, UnionPay, Alipay, WeChat Pay, and Fast Payment System (FPS).

1. Delivery address is limited to Hong Kong area
2. For delivery to other areas, Macau or overseas, please contact our customer service
3. Enjoy free delivery for purchases over HKD $500
4. For orders of HKD $499 or below, payment must be made to SF Express or the transportation company upon delivery. Please select a convenient delivery method on the order form.

You can enter the discount code in the discount code section on the shopping cart page and click "Apply Discount Code" (if it shows "This promo code has been successfully applied," it means the application was successful).

1. After the order is confirmed and paid, it will generally be shipped within 2-3 working days.
2. Delivery address is limited to Hong Kong (other areas please contact customer service)
3. The actual delivery time is subject to the courier company's arrangement or the weather and traffic conditions of the day.
4. Pre-ordered goods will be shipped within 2-3 working days after arrival

    

We are currently unable to provide store pickup service. If you have special circumstances, please contact customer service.

You can check the current delivery status in the order details, and the transport company will also provide you with tracking methods based on your contact information.

請閱讀我們的Returns and Exchanges頁面以了解詳情。

Here are the steps to create an account:

1. Visit our website.
2. Click the "Create Account" or "Register" button.
3. Fill out the registration form.

Here are the steps to log into your account:

1. Visit our website.
2. Click the "Log In" button.
3. Enter your email address and password.
4. Click the "Log In" button.

If you forgot your password, please click the "Forgot Password?" link.

We will send a password reset email to the email address you registered with. Please click the link in the email to reset your password.

Here is some additional information for logging into your account:
You can also log in using your Facebook or Google account.
You can log out of your account at any time.

Here are the steps to update your account information:

1. Log in to your account.
2. Click on "My Account" or "Account Settings."
3. Find the information you want to update.
4. Enter the new information.
5. Click the "Save" button.

Deleting your account will permanently remove all your data, including your order history, address book, and payment information.

If you have any questions, please contact our customer service team.
Whatsapp: 5401 6223
Email: cs@eurekakids.com.hk

歡迎聯絡customer service索取更多產品資訊及報價單