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Terms and Conditions

Eurekakids official flagship store (hereinafter referred to as "our website", "our site" or "this website") provides related services based on the following terms of use and service terms, as well as any other rules published on our website (collectively referred to as "these terms" / "terms of use"). Throughout the website, "we" refers to Eurekakids official flagship store . Please read the terms of use carefully before placing any orders on this website. By using this website / or using other applications that lead to the functionality/services of this website, you indicate that you agree to be bound by the terms of use. If you are under eighteen years of age, you must have your parents or guardians understand our terms of use, service terms, and the "Personal Data (Privacy) Policy Statement" (the "Statement") published on this website before registering as our customer or using any services on this website. We reserve the right to change the terms of use from time to time without prior notice. Your continued use of this website after such changes will be deemed acceptance of the modified terms of use. If you do not agree to the terms of use at any time, please do not use this website.

About products:

The goods listed on the webpage are for sale, and their availability is subject to stock levels. If your order cannot be fulfilled due to insufficient stock, we reserve the right to cancel the order.

Pricing:

The prices indicated on this website are in Hong Kong dollars. Unless there is a very obvious error, we will accept orders based on the prices and shipping costs indicated for the products on this website at the time of order acceptance.

Ordering goods:

All orders on this website are subject to acceptance and availability. Items placed in the shopping cart are not reserved and can still be purchased by other customers. Orders submitted by customers after selecting items will be paid via credit card or other electronic payment methods; shipping costs will be automatically calculated for reference. After you submit your order to us, we will send you information confirming the order. Please note that this email is only a confirmation of our receipt of your order and informs you of the actual stock availability and salability of the products, and does not mean that we have accepted the order. All orders you submit are subject to our commitment to accept or not. In specific circumstances, we may refuse to process a transaction for any reason without any liability to you or any third party. For example: if the ordered goods are out of stock or do not meet quality inspection standards and are canceled; or if you do not meet the eligibility criteria specified in these terms. In such cases, we will notify you by email and arrange for a refund to your registered credit card account or other suitable payment account within twenty working days.

Order confirmation:

After the goods are ready for delivery, we will send you a confirmation email detailing the information about the goods you ordered from us and the details and costs of the delivery service. At this point, it indicates that we have accepted your order and processed your payment; at the same time, a sales contract for the goods between you and our company is established. The sales contract only involves the goods we have confirmed for dispatch, and we will not be obliged to provide any goods other than those confirmed in the contract.

Payment terms:

The total payment amount will be displayed in the order details and will appear for confirmation before you press "submit"; this amount will be displayed again in the order confirmation email sent by us. We accept the following payment methods: Visa, Mastercard, UnionPay, Alipay, WeChat Pay, and Fast Payment System (FPS). During the checkout process, you will need to fill in all mandatory payment information. Please note that according to our privacy policy, we will collect and store your information in an encrypted secure payment system. This information will be fully encrypted and used only for processing transactions you have confirmed. All credit card payments also require authorization from the credit card issuer to be valid. Your credit card will only be charged for the relevant fees after the order is ready for completion.

Links to third-party websites

This website may provide links to third parties. These third-party websites, applications, or advertisements are not controlled or regulated by our company. Therefore, we will not be responsible for the content of those websites, the content of their linked websites, and their updates and changes.

You acknowledge and agree that our company has no responsibility or obligation to bear any losses caused to you by any third-party websites, applications, or advertisements.