Privacy Policy

Eurekakids Official Flagship Store (hereinafter referred to as "this website") provides a one-stop online shopping experience and delivery services (hereinafter referred to as "services") through internet applications. We value your privacy rights and strive to keep your personal information confidential. This privacy policy applies to all products and services we offer and explains how we collect, use, and disclose your personal information. This privacy policy is governed by the Personal Data (Privacy) Ordinance (Cap. 486 of the Laws of Hong Kong) (hereinafter referred to as "the Privacy Ordinance") and adheres to its relevant provisions.

Our Policy

When you register to use our services or online content, we will collect your personal information so that we can provide services to you. By providing your personal information, you represent that you agree to our use of your personal information in accordance with this privacy policy statement.

Categories of Personal Data Collected

Eurekakids Official flagship storeYou may be asked to provide the following personal information in order to register and manage your services.

Such information includes (but is not limited to)

• Name;
• Contact details, including contact name, telephone number or email address, and delivery address.

In certain circumstances, you may be required to provide certain information as requested, so that we can improve our products and services and provide you with relevant categories of information. In most cases, you can choose not to provide such information. However, if the relevant service is tailored to individual needs, or the supply of products requires you to provide all requested information, not providing such information may prevent our company from delivering the required services. Such information includes (but is not limited to):

• gender;
• Hobbies and extracurricular activities;
• Other related and ordered products and services.

Our company's web server will also collect information about your connection to the internet in an anonymous manner for the purpose of comprehensive statistics on server usage, in order to enhance services and better meet the needs and expectations of visitors to our company's website. Such information includes (but is not limited to):

• Browser type and version;
• operating system; and
• Internet Protocol (IP) address and/or domain name.

Use of Personal Data

Eurekakids Official Flagship StoreThe personal data collected from you may be used for the following purposes:

• To provide you with relevant services;
• Verify your account identity;
• To process your orders and payment instructions related to the Services or to collect outstanding payments or other requests;
• Analysing, verifying and/or checking your credit, payment details and/or status in connection with the provision of the Services to you;
• Design the services you need;
• Provide you with customer service;
• Conduct market research, statistical and behavioural analysis; audits;
• Make disclosures as required by applicable laws, rules and regulations;
• Direct marketing of the Company’s and its affiliates’ products and services.

In certain circumstances, we may disclose your personal information to third parties for the purpose of completing the transaction you are undertaking. For example, we will disclose your personal information to banking institutions (to verify and process your payment) and delivery companies (for the purpose of shipping the goods you ordered).

Sharing of Personal Data

We will not transfer your personal data except in the following circumstances:

• Necessary to complete your transaction;
• third parties we engage to assist us in providing products and/or services to you;
• Transfers with your consent;
• Transfers with legal recognition.

In any case, we will take appropriate measures to ensure that any transfer, collection, use, or disclosure of overseas personal data complies with the protection standards recognized by this privacy policy statement and privacy regulations.

Direct Marketing

We will obtain your consent before collecting your personal data. Once you give your consent, you will occasionally receive phone calls, emails, and direct mail from us or our affiliates containing promotional materials. We primarily communicate with you via email, and if you wish to unsubscribe from direct marketing, you can click the unsubscribe link in the promotional email, and we will remove you from the mailing list at no cost to you.

Links to other websites

Our website may contain links to other websites; however, once you have used these links to leave our site, you should be aware that we have no control over the content of those other sites. Therefore, we cannot be responsible for the protection of any of your data, and browsing those sites is not governed by this privacy statement. You should proceed with caution and review the privacy statements applicable to the relevant websites.

Retention of Data

When you conduct business with us, we will retain your online transaction records for auditing purposes. Our general policy is to keep the relevant information for a reasonable period of time. We do not provide facilities for you to delete the personal data we hold online.

Use of Cookies

When you browse our company's website, unless otherwise stated, we will only record your visits and will not collect any personally identifiable information. Any cookies used on this website (if any) are not intended to collect personally identifiable information. Cookies are computer files stored on the computers of internet users, used to obtain configuration information and analyze browsing habits. Cookies can save you the trouble of re-registering each time you visit the website and are generally used to track your preferred webpage themes. You have the right to choose not to accept cookies, but doing so may prevent you from using or activating certain features of our company's website.

Please note that this statement may be revised from time to time without prior notice, and you should regularly check for the latest version. In case of any discrepancies or conflicts between the English and Chinese versions of this statement, the English version shall prevail.

In addition to the right to notify the Company to update, amend and correct your personal data, you also have the right to:

• Request access to or deletion of your personal data held by us.
• Request us to restrict the processing of your personal data at us.
• Object to the Company processing any personal data about you.
• After agreeing to the Company processing your personal data, you may withdraw your authorization for the Company to process your personal data at any time.
• Obtain certain personal data from us in electronic form for onward transmission to third parties ("Data Transfer").

Please Whatsapp 852-54016223, or send an email to  cs@eurekakids.com.hk To exercise your rights, make inquiries and ask questions.

Last updated: November 1, 2020