Privacy policy

Eurekakids Flagship Store (hereinafter referred to as "this website") provides a convenient one-stop online shopping application and delivery service (hereinafter referred to as the "service"). We value your privacy and strive to maintain the confidentiality of your personal information. This privacy policy applies to all products and services we provide and explains how we collect, use and disclose your personal information. This privacy policy is governed by the "Personal Data (Privacy) Ordinance" (Chapter 486 of the Laws of Hong Kong) (hereinafter referred to as the "Privacy Ordinance") and follows its relevant provisions.

Our policy

When you register to use our services or online content, we will collect your personal information so that we can provide services to you. By providing your personal information, you agree to our use of your personal information in accordance with this privacy policy statement.

Types of personal data collected

Eurekakids Flagship Store may ask you to provide the following personal information in order to register and manage your services. Such information includes (but is not limited to)

• Name;
• Contact details, including contact person's name, phone number, or email address, and delivery address.

In some cases, you may be required to provide certain information on request so that we can improve our products and services and provide you with information that meets your needs. In most cases, you can choose not to provide such information. However, if the relevant services are tailored to individual needs, or the supply of products requires you to provide all the required information, failure to provide such information will make the company unable to provide the required services. Such information includes (but is not limited to):

• Gender;
• Interests and leisure activities;
• Other related and ordered products and services.

The company’s web server will also collect information about your connection to the Internet, and use it as an anonymous method for comprehensive statistics of server usage, so as to enhance the service and better meet the needs and expectations of those who visit the company’s website. . Such information includes (but is not limited to):

• Browser type and version;
• Operating system; and
• Internet Protocol (IP) address and/or domain name.

Use of personal data

The personal data collected by Eurekakids Flagship Store from you may be used for the following purposes:

• Provide you with relevant services;
• Verify your account identity;
• Process orders and service-related payment instructions or collect payment or other requests for you;
• To analyze, verify and/or check your credit, payment details and/or status in order to provide you with relevant services;
• Design the required services for you;
• Provide you with customer service;
• Conduct market research, statistics and behavior analysis; audit;
• Disclosure in accordance with applicable laws, rules and regulations;
• Directly promote the products and services of the company and related companies.

In some cases, we may disclose your personal information to a third party for the purpose of completing the transaction you conduct. For example, we will disclose your personal information to banking institutions (to verify and process your payment) and delivery companies (to deliver the goods you ordered).

Sharing of personal data

We will not transfer your personal data except in the following circumstances:

• It is necessary to complete your transaction;
• Third parties we hire to assist us in providing products and/or services to you;
• Transfer with your consent;
• Transfers approved by law.

In any case, we will take appropriate measures to ensure that any overseas personal data transfer, collection, use or disclosure meets the protection standards recognized by this Privacy Policy Statement and the Privacy Policy.

Promotional Activities

We will obtain your consent before collecting your personal data. With your consent, you will receive calls, emails, and direct mail from us or our affiliated companies containing promotional materials from time to time. We mainly communicate with you via email. If you wish to unsubscribe from the direct promotion, you can click the unsubscribe link in the promotion email, and we will remove you from the email list.

Links to other websites

Our website may contain links to other websites, however, once you have used these links to leave our website, you should note that we do not have any control over other websites. Therefore, we cannot protect any of your data, and browsing these websites is not subject to this privacy statement. You should exercise caution and refer to the privacy statement applicable to the relevant website.

Data Protection

When you do business with us, we will keep your online transaction records for review purposes. Our general policy is to keep the relevant information for a reasonable period of time. We do not provide facilities for you to delete the personal data we hold online.

Use of "Cookies"

When you browse the company's website, unless otherwise specified, the company will only record your visits, and will not collect any personally identifiable information. Cookies (if any) used in any part of this website are not used to collect personally identifiable information. Cookies are computer files stored in the computers of Internet users and used to obtain configuration data and analyze the browsing habits of Internet users. Cookies can save you the trouble of re-registering every time you browse the website, and are usually used to track the web theme you like to choose. You have the right to choose not to accept Cookies, but this may make you unable to use or activate certain functions of our website.

Please note that this Policy may be amended from time to time without prior notice. You are advised to check for the latest version on a regular basis. If there is any inconsistency or conflict between the English and Chinese versions of this Statement, the English version shall prevail.

You can contact us to update, amend, and correct your information. You also have the following rights:

• To request access to, or erasure of, the personal data we hold about you.
• To request us to restrict the processing of the personal data we hold about you.
• To object to us processing personal data relating to you.
• Where you have given us consent to process your personal data, you have the right to withdraw that consent at any time.
• You have the right to obtain certain personal data from us in a format that can be transferred electronically to a third party (also called “data portability”).

To exercise your rights, asking questions and raising concerns, please Whatsapp us at 852-54016223 or email to cs@eurekakids.com.hk for details.

Last updated: November 1, 2020